With the rapid maturity of the new energy vehicle market, the number of new energy vehicles owned by the public has surged, and the demand for maintenance of the "three electrics" (battery, motor, and controller) of new energy vehicles has gradually increased. Self-maintenance by customers is unrealistic and costly, and the maintenance standards of third-party agencies vary, with no guarantee of quality.

During the warranty period, the company provides limited-time on-site service. Once a customer reports a fault through the company service platform via mobile scan, our service technicians will respond within 5 minutes and proactively contact the customer to handle the issue. For faults requiring on-site service, a nearby service technician will be dispatched within 30 minutes, reaching the site within 2 hours (if manufacturer support is needed, manufacturer personnel will arrive within 24 hours), and the issue will be resolved within 48 hours.

1. Professional Technical Support: The company has a highly educated and experienced professional technical team. Relying on the company's Intelligent Connected Vehicle Research Institute, the team of technical experts provides support at any time to solve complex issues and ensure the normal operation of customer vehicles.
2. Intelligent Response, Convenient and Fast: Customized quick service guidance for every Tenglong vehicle customer, with a QR code in the cab for fault reporting, and the company provides feedback within half an hour.

Implementation of the key client protection plan: On April 16, 2021, at 16:43, our after-sales service platform received a customer service request. The vehicle displayed fault code 1756 and could not start. At 16:44, the after-sales customer service immediately received the request and assigned the case to an after-sales service engineer based on the customer's location. The engineer contacted the customer at 16:50 and resolved the issue remotely. The fault was resolved within 6 minutes, earning high praise and recognition from the customer.